• Use a soft cloth or sponge with mild, pH-neutral soap (gentle dish soap works well).
• Rinse with clean water and dry completely to maintain clarity and even texture.
• Wipe spills immediately to prevent marks or dull patches.
• Avoid bleach, ammonia, alcohol-based products, or abrasive cleaning pads.

Stains:
Clean with mild soapy water and a soft cloth. For stubborn stains, use a wood-safe cleaner.

Fading:
Gentle cleaning and avoiding prolonged sun exposure will help maintain the finish’s smooth appearance.

Mold or Mildew:
Mix water and white vinegar, wipe gently, rinse with clean water, and dry completely.

• Do not use abrasive tools or harsh chemical cleaners.
• Do not pressure wash, as it can damage the protective coat.
• Avoid airtight plastic covers, which trap moisture and may cause mold.

• 5-year warranty on the structural integrity of the teak wood components used in our furniture.
• This warranty covers manufacturing defects.

• This warranty is valid only for the original purchaser and is non-transferable.
• OTAZEN is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

• Surface weathering, minor cracks (checking), or discoloration of the wood, which are regular occurrences in natural teak wood over time.
• Slight cracking, splintering, and minor warping in the wood are normal and should not be considered manufacturing defects. These issues depend on factors like placement, exposure to sunlight, water, and weather conditions. Therefore, careful handling and protection of the furniture are essential for its longevity.
• Damage caused by improper use, neglect, or accidents.
• Damage caused by extreme weather conditions, such as hurricanes, severe storms, or extremely high or low temperatures.
• Natural wear and tear of the wood, including changes in color and texture due to exposure to sun and rain.
• Damage caused by the use of non-recommended cleaning and maintenance products.

Contact Support

• To initiate a claim, contact our customer support team at keyaccount@otazen.com, providing proof of purchase and a detailed description along with photographs and videos showing the problem or defect.

Claim Evaluation

• Our team will evaluate the claim and, if deemed valid, coordinate the repair or replacement of the defective product.

Repair or Replacement

• If repair is impossible, we will replace the defective product with one of equal or greater value. Shipping costs for repair or replacement will be covered according to the same Incoterms of the purchase.

• Use a soft cloth or sponge with mild, pH-neutral soap (gentle dish soap works well).
• Rinse with clean water and dry thoroughly to maintain an even matte finish.
• Wipe spills immediately to prevent streaks or uneven patches.
• Never sand the surface and avoid bleach, ammonia, alcohol-based cleaners, or abrasive pads.

Stains:
Clean with mild soapy water and a soft cloth. Avoid heavy scrubbing to protect the color layer.

Fading:
The black tone may naturally soften over time. Regular gentle cleaning and avoiding direct sunlight will help preserve its rich color.

Mold or Mildew:
Clean gently with a mixture of water and white vinegar, rinse with clean water, and dry thoroughly in a shaded area.

• Do not sand the surface, as it can remove the black finish.
• Avoid abrasive pads or harsh chemical cleaners that can damage the coating.
• Do not use pressure washers.
• Keep furniture protected from constant heavy rain or strong sunlight. Shade and breathable covers help preserve its rich tone.

• 5-year warranty on the structural integrity of the teak wood components used in our furniture.
• This warranty covers manufacturing defects.

• This warranty is valid only for the original purchaser and is non-transferable.
• OTAZEN is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

• Surface weathering, minor cracks (checking), or discoloration of the wood, which are regular occurrences in natural teak wood over time.
• Slight cracking, splintering, and minor warping in the wood are normal and should not be considered manufacturing defects. These issues depend on factors like placement, exposure to sunlight, water, and weather conditions. Therefore, careful handling and protection of the furniture are essential for its longevity.
• Damage caused by improper use, neglect, or accidents.
• Damage caused by extreme weather conditions, such as hurricanes, severe storms, or extremely high or low temperatures.
• Natural wear and tear of the wood, including changes in color and texture due to exposure to sun and rain.
• Damage caused by the use of non-recommended cleaning and maintenance products.

Contact Support

• To initiate a claim, contact our customer support team at keyaccount@otazen.com, providing proof of purchase and a detailed description along with photographs and videos showing the problem or defect.

Claim Evaluation

• Our team will evaluate the claim and, if deemed valid, coordinate the repair or replacement of the defective product.

Repair or Replacement

• If repair is impossible, we will replace the defective product with one of equal or greater value. Shipping costs for repair or replacement will be covered according to the same Incoterms of the purchase.

• Use a soft cloth or sponge with mild, pH-neutral soap (gentle dish soap works well).
• Rinse with clean water and dry thoroughly.
• Clean spills immediately to prevent marks.
• Avoid bleach, ammonia, alcohol-based, or abrasive cleaners.

Stains:
Clean with mild soapy water and a soft cloth. For stubborn stains, use a wood-safe cleaner.

Fading:
The soft gray tone is part of the design and will subtly mellow over time; no treatment is needed.

Mold or Mildew:
Mix water and white vinegar, wipe gently, rinse, and dry thoroughly in sunlight.

• Do not use abrasive tools or harsh chemical cleaners.
• Do not pressure wash, as it can damage the protective coat.
• Do not cover furniture with airtight plastic, which can trap moisture and cause mold.

• 5-year warranty on the structural integrity of the teak wood components used in our furniture.
• This warranty covers manufacturing defects.

• This warranty is valid only for the original purchaser and is non-transferable.
• OTAZEN is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

• Surface weathering, minor cracks (checking), or discoloration of the wood, which are regular occurrences in natural teak wood over time.
• Slight cracking, splintering, and minor warping in the wood are normal and should not be considered manufacturing defects. These issues depend on factors like placement, exposure to sunlight, water, and weather conditions. Therefore, careful handling and protection of the furniture are essential for its longevity.
• Damage caused by improper use, neglect, or accidents.
• Damage caused by extreme weather conditions, such as hurricanes, severe storms, or extremely high or low temperatures.
• Natural wear and tear of the wood, including changes in color and texture due to exposure to sun and rain.
• Damage caused by the use of non-recommended cleaning and maintenance products.

Contact Support

• To initiate a claim, contact our customer support team at keyaccount@otazen.com, providing proof of purchase and a detailed description along with photographs and videos showing the problem or defect.

Claim Evaluation

• Our team will evaluate the claim and, if deemed valid, coordinate the repair or replacement of the defective product.

Repair or Replacement

• If repair is impossible, we will replace the defective product with one of equal or greater value. Shipping costs for repair or replacement will be covered according to the same Incoterms of the purchase.

• Clean the fabric using mild soap and lukewarm water (maximum 30°C).
• Allow to air-dry naturally.
• Iron at low temperature only on the fabric side.
• For removable cushion covers: machine wash on delicate cycle at 30°C.
• For non-removable covers: clean directly on the cushion using mild soap and water.
• Do not dry clean or tumble dry.

Beer

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water. Rinse thoroughly.
• For stubborn stains, use a mild bleach solution as needed, then rinse well.

Berries, Bird droppings, Dried blood, Butter, Ketchup & mustard, Ink, Lipstick & cosmetics, Shoe polish, Sunscreen, Tomato juice, Resin, Wine, Chewing gum, Car grease, Oil, Chocolate

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water. Rinse thoroughly.

Coffee, Cola, Crayon, Milk & tea, Mold

• Soak with a solution of 1 part bleach to 20 parts water until the stain disappears.
• Then wash with a diluted solution of 1 part dishwashing gel to 20 parts water and rinse thoroughly.

Rust

• Apply lemon juice and cover with salt.
• Let sit for 24 hours, keeping the area moist with lemon juice.
• Rinse and repeat if necessary.
• Wash with diluted dishwashing gel and rinse thoroughly.

Candle Wax

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.
• For persistent residue, use a mild bleach solution depending on stain intensity, then rinse thoroughly.

• Clean stains using a cloth or sponge moistened with neutral soapy water—always on the fabric side.
• Avoid harsh chemicals or concentrated cleaning agents.
• Do not use pressure washers (e.g., Karcher), as they may damage the protective finish.
• Ensure the fabric dries fully before storage to prevent mould growth.

• Clean the fabric using mild soap and lukewarm water (maximum 30°C).
• Allow to air-dry naturally.
• Iron at low temperature only on the fabric side.
• For removable cushion covers: machine wash on delicate cycle at 30°C.
• For non-removable covers: clean directly on the cushion using mild soap and water.
• Do not dry clean or tumble dry.

Beer

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water. Rinse thoroughly.
• For stubborn stains, use a mild bleach solution as needed, then rinse well.

Berries, Bird droppings, Dried blood, Butter, Ketchup & mustard, Ink, Lipstick & cosmetics, Shoe polish, Sunscreen, Tomato juice, Resin, Wine, Chewing gum, Car grease, Oil, Chocolate

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water. Rinse thoroughly.

Coffee, Cola, Crayon, Milk & tea, Mold

• Soak with a solution of 1 part bleach to 20 parts water until the stain disappears.
• Then wash with a diluted solution of 1 part dishwashing gel to 20 parts water and rinse thoroughly.

Rust

• Apply lemon juice and cover with salt.
• Let sit for 24 hours, keeping the area moist with lemon juice.
• Rinse and repeat if necessary.
• Wash with diluted dishwashing gel and rinse thoroughly.

Candle Wax

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.
• For persistent residue, use a mild bleach solution depending on stain intensity, then rinse thoroughly.

• Clean the fabric using mild soap and lukewarm water (30–40°C).
• Machine wash removable covers at 30–40°C for regular cleaning.
• Up to 60°C only for occasional deep-cleaning when required.
• High temperatures may gradually reduce the water-repellent finish.
• Air-dry naturally; do not tumble dry.
• Ironing is generally not recommended, but if needed, use low heat (max. 110°C) on the fabric side only.
• Do not use fabric softeners, as they may affect the protective coating.
• For non-removable covers: clean directly on the cushion using mild soap and water.
• Avoid frequent machine washing to preserve long-term performance.

Beer

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.
• For stubborn stains, a mild diluted bleach may be used when necessary. Rinse thoroughly.

Berries, Bird droppings, Dried blood, Butter, Ketchup & mustard, Ink, Lipstick & cosmetics, Shoe polish, Sunscreen, Tomato juice, Resin, Wine, Chewing gum, Car grease, Oil, Chocolate

• Treat with a diluted bleach solution (1 part bleach to 20 parts water) until the stain lightens.

• Then wash with a diluted dishwashing gel solution (1:20).
• Rinse thoroughly.
• Use bleach only as a last resort and always test on a hidden area first.

Coffee, Cola, Crayon, Milk & tea, Mold

• Treat with 1 part bleach to 20 parts water until the stain lightens or disappears.
• Then wash with 1:20 dishwashing gel solution.
• Rinse thoroughly

Rust

• Apply lemon juice and sprinkle salt on the affected area.
• Leave for up to 24 hours, keeping the area moist with lemon juice.
• Rinse thoroughly and repeat if necessary.
• Finish by cleaning with diluted dishwashing gel.

Candle Wax

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.
• For persistent residue, use a mild diluted bleach depending on stain intensity.
• Rinse thoroughly after treatment.

• Clean stains using a soft cloth or sponge with neutral soapy water.
• Avoid harsh chemicals, abrasive tools, or concentrated cleaning agents.
• Do not use pressure washers (e.g., Karcher), as high pressure may damage the protective finish.
• Ensure the fabric is completely dry before storage to prevent mildew growth.
• For coastal or poolside environments, rinse occasionally with clean water to remove salt or chlorine buildup.
• Regularly brush off dust and dirt to maintain the fabric’s appearance and performance.
• Improper care may affect the protective finish; follow guidelines for optimal longevity.

• Machine-wash removable covers using lukewarm water up to 40°C on a gentle cycle.
• Bleach may be used when necessary, as olefin fibers are generally bleach-safe.
• Iron at low temperature (110°C / 230°F).
• Tumble dry on low, permanent-press setting.
• Do not dry clean.
• For non-removable covers, clean directly on the cushion using mild soap and water.

Beer

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.

• For stubborn stains, a mild diluted bleach solution may be used, then rinse thoroughly.

Berries, Bird Droppings, Dried Blood, Butter, Ketchup & Mustard, Ink, Lipstick & Cosmetics, Shoe Polish, Sunscreen, Tomato Juice, Resin, Wine, Chewing Gum, Car Grease, Oil, Chocolate

• Clean using a mild dishwashing gel solution (1:20).
• For difficult stains, pre-treat with a mild diluted bleach solution when appropriate.
• Rinse thoroughly.

Coffee, Cola, Crayon, Milk & Tea, Mold

• Soak with 1 part bleach to 20 parts water until stains fade.
• Wash again with a mild dishwashing gel solution (1:20).
• Rinse thoroughly.

Rust

• Apply lemon juice and sprinkle salt on the affected area.
• Allow it to sit for 24 hours, keeping the surface moist as needed.
• Rinse well and repeat if required.
• Clean with mild soapy water afterwards.

Candle Wax

• Clean with a diluted solution of 1 part dishwashing gel to 20 parts water.
• For persistent residue, use a mild diluted bleach solution depending on stain intensity, then rinse well.

• Brush off loose dirt before washing, and vacuum cushions if necessary.
• Avoid harsh chemicals, abrasive tools, or highly concentrated cleaners unless specified in the stain guide.
• Do not use high-pressure washers, as they may damage the fibers or protective finish.
• Ensure fabric is completely dry before storage to prevent mildew.
• For stubborn or complex stains, consult a professional cleaner.

• Machine wash on permanent press at 30°C
• Do not bleach
• Tumble dry at low temperature
• Iron at medium temperature
• Do not dry clean
• Brush off loose dirt before washing
• Allow the fabric to air-dry fully before use or storage

Light Stains

• Clean with mild soap and water using a soft cloth or sponge
• Rinse thoroughly and air-dry

Oil-Based Stains

• Apply a small amount of dishwashing detergent diluted in water
• Gently rub and rinse thoroughly

Persistent Stains

• Repeat washing with mild detergent
• Avoid harsh chemicals or bleach

• Clean using neutral soapy water—avoid strong or abrasive cleaners
• Do not use pressure washers (e.g., Karcher)
• Ensure fabric dries completely to prevent mildew
• For deep or complex stains, consult professional cleaning

• Rinse the foam with clean water to remove dust and debris.
• Press gently to release excess water (do not wring or twist).
• Allow to air-dry fully in a well-ventilated area before reassembling.
• Remove the outer cover when possible for easier cleaning.

• For light stains: use lukewarm water with mild, pH-neutral soap.
• For tougher stains: apply mild detergent and clean with a soft sponge.
• Avoid bleach, ammonia, solvents, or abrasive cleaners.

• After rain exposure, lift or tilt cushions to accelerate drainage.
• Do not enclose foam in non-breathable covers while still damp.
• In coastal areas, dry more frequently to minimize salt buildup.
• For poolside environments, clean regularly to reduce chlorine residue.
• Store in a dry, ventilated space during long-term non-use.

• Vacuum or gently brush the foam to remove dust and debris.
• If exposed to moisture, air-dry completely in a well-ventilated area before reassembling.
• Avoid prolonged direct sunlight to prevent surface deterioration.

• For light stains, use lukewarm water and mild, pH-neutral soap.
• Dab gently with a soft cloth; do not soak or saturate the foam.
• Avoid bleach, ammonia, solvents, or abrasive cleaning agents.

• Do not store the foam inside non-breathable covers while damp.
• Keep away from heat sources, open flames, and chemical oxidizers.
• In humid or coastal environments, air out cushions more frequently to prevent trapped moisture.
• Store in a dry, shaded, and ventilated space during long periods of non-use.